GO Hanpass - Frequently Asked Questions

GO Hanpass is a one-stop travel platform for foreign visitors to Korea. Available via app and mobile web at go.hanpass.com, supporting 18 languages.

About GO Hanpass

What is GO Hanpass?

GO Hanpass is a one-stop travel platform for foreign visitors to Korea. It is available via app and mobile web and provides wallet top-up/payment, card application, tourist attraction search, navigation, and mobility services such as taxi, KTX, and Express/Intercity bus. Some features (transportation card top-up, taxi call) are available only in the app.

How do I use GO Hanpass?

You can download the app by searching "GO Hanpass" in the iOS App Store or Google Play Store. You can also access the mobile web directly at https://go.hanpass.com without installation.

What is the difference between Hanpass and GO Hanpass?

The Hanpass app is designed for foreign residents in Korea, while the GO Hanpass app/web is designed for short-term visitors to Korea. GO Hanpass provides travel-specialized features such as tourist attractions, convenience facility information, and navigation.

What languages are supported?

18 languages: English, Japanese, Simplified Chinese, Traditional Chinese, Vietnamese, Thai, Indonesian, Russian, Nepali, Khmer, Burmese, Mongolian, Bengali, Sinhala, Urdu, Uzbek, Lao, and Korean.

Wallet

What is the Wallet?

The Wallet is GO Hanpass's digital wallet. After topping up, you can use it for online/offline payments in Korea and to top up your transit card.

How do I top up the Wallet?

In the Payment tab or the Wallet section on the Home screen, tap "Top Up." You can use foreign-currency top-up, ATM top-up, or convenience-store top-up. Detailed guides are available on the top-up screen.

What is the wallet balance limit?

The maximum wallet balance is KRW 2,000,000.

How do I get a refund for remaining balance?

You can transfer remaining balance to your home country through the overseas remittance (balance refund) feature. Go to the refund menu, enter the recipient information, and submit your request.

Tourist Card

How do I apply for a card?

There is one type of card: the GO Hanpass card. You can apply through: All Menu → "Tourist Card", Travel tab → "Apply for Transportation Card + USIM", or Payment tab → "Card Application". Login is required.

How do I use the card for public transit?

Simply tap your card on the card reader when boarding buses or entering subway gates. The fare is automatically deducted.

Payment

What is Barcode Pay?

A service that allows you to make barcode payments at partnered offline stores using your Wallet balance.

What is ZeroPay?

ZeroPay is a QR-code-based mobile payment service. Scan the QR code at the merchant counter, enter the amount, and confirm to complete the payment.

Mobility

What mobility services are available?

You can use taxi booking (app only), KTX high-speed train reservations, and express/intercity bus reservations (app and web).

How do I book KTX?

Go to Mobility → KTX, select your departure/arrival stations, date, and time, then complete the payment.

Customer Support

How do I contact customer support?

You can use the in-app/web chatbot (available 24/7) or call during business hours. Multilingual support is available.

Can I use GO Hanpass without signing up?

Yes. Tourist attraction search, navigation, and some information features are available without an account. However, wallet, payment, and card features require sign-up.